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Dear Client

An email security enhancement to our servers has been enabled.

Because of this some clients are reporting the inability to send emails, please check the settings applicable to your email program listed in this notice are enabled to overcome this issue instantly.

There is only one setting which you need to ensure is enabled " My outgoing server requires authentication " This setting should have always been enabled and most clients do not need to make any changes.

Everytime you wish to send an email this setting will force your email program to authenticate the username and password, if it matches the email account on the server the email will go out, if it does not match it will fail to send.

Previously this setting was more relaxed by providing 30 minute windows of continous authentication each time you sent an email.

This change is part of our ongoing program of higher levels of security and privacy for all clients, we apologize for the delay of notification of this change, urgent action needed to be taken to close the loophole.


Windows Mail

   1. From the Tools menu, choose Accounts.
   2. Select the email account from the accounts list in the right menu by clicking : Properties
   3. Click the "Servers" Tab.
   4. Check My outgoing server requires authentication.
   5. Click: Settings.
   6. Make sure to check: Use same settings as my incoming mail server. ( If "Login Using" is Checked make sure your full email address and correct email account password is in the fields.
   7. Click Apply.
   8. Click Ok
   9. Click Close.

Note: Please make sure that Log on using Secure Password Authentication is NOT checked.



Microsoft Outlook 2003 and Microsoft Outlook 2002 (XP)

   1. From the Tools menu, choose E-mail Accounts.
   2. Click in the circle beside View or change existing e-mail accounts click Next.
   3. Click on the email account you wish to modify and click Change.
   4. Click More Settings.
   5. From the tabs along the top, click Outgoing Server.
   6. Check My outgoing server requires authentication.
   7. Make sure to check: Use same settings as my incoming mail server.
   8. Click OK.
   9. Click Next.
  10. Click Finish.


Outlook Express

   1. From the Tools menu, choose Accounts.
   2. Select the Mail tab.
   3. Click on the email account you wish to modify and then click Properties.
   4. Select the Servers tab.
   5. Check the box next to My Server Requires Authentication.
   6. Click the Settings button.
   7. Ensure that Use same settings as my incoming mail server is selected and press OK.
   8. Choose Apply on the properties dialog box to confirm your changes and to close the window.
   9. Choose Close on the Internet Account dialog box to complete the settings change.
  10. Click Close.



Microsoft Outlook 98 and 2000

   1. From the Tools menu, choose Accounts.
   2. Select the Mail tab.
   3. Click on the email account you wish to modify and click Properties.
   4. Click the Servers tab.
   5. Check the box next to My Server Requires Authentication.
   6. Click the Settings button.
   7. Ensure that Use same settings as my incoming mail server is selected and press OK.
   8. Choose Apply on the properties dialog box to confirm your changes and to close the window.
   9. Choose Close on the Internet Account dialog box to complete the settings change.

Note: Please make sure that Log on using Secure Password Authentication is not checked.


Microsoft Outlook Express for Macintosh

   1. From the Tools menu, select Accounts.
   2. Select the Mail tab.
   3. Click on the email account you wish to modify and click Edit, in the menu bar.
   4. Under Sending Mail, click Click here for advanced sending options.
   5. Check the box next to SMTP server requires authentication.
   6. Select the Log on using button.
   7. In the Account ID field, enter the SBC Yahoo! Member ID with the domain extension added. In place of the @ symbol enter a % symbol (i.e., MemberID%doman.net).
   8. In the Password field, enter the authentication password and click on the Save Password box.
   9. Click on the button in the top left corner of the window to save the configuration.
  10. Click OK in the Edit Account window to save the configuration.
  11. In the Accounts window, click on the button in the top left corner of the window.



IncrediMail 618 and higher

   1. From the Tools menu, choose Accounts.
   2. Click on the email account you wish to modify and click the Properties button.
   3. Click the Servers tab.
   4. Under Outgoing Mail Server, check the box next to My Server Requires Authentication.
   5. Click the Settings button.
   6. Ensure that Use same settings as my incoming mail server is selected.
   7. Press OK to close the dialog box.
   8. Click OK and then Close the Mail Accounts window.



Microsoft Entourage 2001

   1. From the Tools menu, choose Accounts.
   2. Double-click on the mail account you wish to modify.
   3. On the Account Settings window, scroll to the Sending Mail category toward the bottom.
   4. Choose Click here for Advanced Sending Options.
   5. Check the box next to SMTP Server Requires Authentication.
   6. Select the Use same settings as receiving mail server radio button.
   7. Close this window by clicking the tiny box in the upper-left corner.
   8. Click OK.

Note: To ensure the new settings are configured properly, we suggest closing the Entourage client and opening it again before sending or receiving messages.



Mac Mail OS9

   1. Open Mail.
   2. Select the Preferences option. The Account window will appear.
   3. Click the Accounts icon, in the Mail preference window.
   4. Choose the account type POP from the pop-up menu.
   5. Click on the Option button, on the Account Information tab, to change the default account behavior. Make sure to use password option and enter the SMTP server and the account information.
   6. Click OK.



Mac Mail OS X

   1. Open Mail.
   2. Select the Preferences option. The Account window will appear.
   3. Click to highlight your email account, and click Edit.
   4. From the Outgoing Mail Server screen, enter the following information before selecting Continue:

      Note: Ensure the Use Authentication box is checked.
         1. Outgoing Mail Server
         2. User Name
         3. Password
   5. From the Outgoing Mail Security screen, verify the following before selecting Continue:
         1. Password is selected from the Authentication drop-down.
         2. The Secure Sockets Layer (SSL) box is not checked.
   6. Click OK.



Netscape 4.7

   1. Go to the Edit menu and click Preferences.
   2. Click the + in front of Mail & Newsgroup Settings - unless it's already displaying a -.
   3. Click the Mail Servers item.
   4. On the right, in Outgoing mail server username, put your username (usually the first part of your email address).
   5. Click OK.

Note: Unfortunately, Netscape 4.7 and similar old versions require you to enter your password every time you send email.


Netscape 6 and 7

Access the Mail & Newsgroups window in Netscape:

    * If you're starting in the Web browser window, go to the Window menu and select Mail & Newsgroups.
    * If you are using Netscape 6, access Mail & Newsgroups from the Tasks menu.

From your Mail & Newsgroups window in Netscape:

   1. Go to the Edit menu and select Mail & Newsgroups Account Settings.

      A new window will appear.
   2. Click Outgoing Server (SMTP) to highlight it.
   3. On the right side, check Use name and password.
   4. Click OK.


Thank you for your understanding

support@gdwebhosting.com.au